At Merch Nutz (operating as Hide 'n Peek, "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or purchase our custom graphic tees.
1. Information We Collect
We may collect information about you in a variety of ways when you interact with our Website:
- Personal & Order Data: Personally identifiable information such as your name, shipping address, billing address, email address, phone number, and tee size/color selections when you place an order or contact customer support.
- Payment Processing Data: All payments are processed securely through certified third-party payment gateways (such as PayPal). We do not store or have direct access to your full credit card numbers or banking passwords.
- Usage & Device Data: Information automatically collected when you browse the Website, such as your IP address, browser type, operating system, device characteristics, referring URLs, and pages viewed.
2. How We Use Your Information
We use the information we collect to operate our store and deliver your orders efficiently, including:
- To custom print, package, and ship your Hide 'n Peek orders directly to your door in accordance with our Shipping & Refund Policy.
- To send you order confirmation emails, shipment tracking numbers, and delivery notifications.
- To respond to your inquiries, sizing questions, or 30-day refund/exchange requests.
- To monitor and analyze browsing trends to improve website speed, navigation, and mobile performance.
- To protect against fraudulent transactions and ensure checkout security.
3. Data Sharing & Third-Party Disclosure
We do not sell, rent, trade, or share your personal information with third parties for commercial marketing purposes.
We only share necessary information in the following limited circumstances:
- Fulfillment & Shipping Partners: We share your shipping address and order details with our verified print-on-demand fulfillment facilities and postal carriers solely to print and deliver your package.
- Secure Payment Processors: We partner with trusted gateways like PayPal to securely process transactions under strict PCI-DSS compliance standards.
- As Required by Law: We may disclose information if required to comply with applicable legal processes, court orders, or state and federal regulations.
4. Data Security & Encryption
We implement rigorous physical, technical, and administrative security measures to protect your personal information.
256-Bit SSL Security: All data transmissions across our website and payment checkout pages are encrypted using industry-standard SSL technology.
5. Third-Party Websites & Services
Our Website utilizes secure third-party payment services (such as PayPal). When you interact with third-party checkout portals, their respective privacy policies govern their collection and handling of your data.
6. Your Rights & Choices
You have full control over your personal information:
- Access & Deletion: You can Contact Support → to request a copy of the personal data we hold about you, or request that your contact and order history be deleted from our records.
- Communication Preferences: You can opt out of any promotional or non-essential updates at any time.
7. Children's Privacy
Our Website and e-commerce services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any modifications will be posted here with an updated "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please Contact Support →
Merch Nutz (Hide 'n Peek)
Email: support@merchnutz.com
Customer Support: Visit our Contact Page →
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST